Accelerating our Finance Asset clients growth with VoIP & Unified Communications
Founded in 2010, our clients are asset finance experts, making vehicle and asset finance personal. With accelerated growth, the business continues to grow across multiple locations.
The company’s Issues : no communications solutions to support their accelerated growth
Our client needed a solution that provided flexibility, enabled the team to communicate across multiple locations and was future proof to meet the needs of a growing business.
As their growth had accelerated considerably over recent years, they had been able to implement the operational solutions needed to support that growth.
As a consequence, their on-premises solutions were not able to support the telecommunications needs of their multiple locations. Handsets were outdated and transferring calls impossible, making it impossible for the business to offer the high level of service they desired.
Our challenge was to provide:
- A competitive cloud package to replace existing hosted solution from a cost effective and feature rich perspective
- Scalability for ongoing business expansion
- Easy to use handsets with directory to quickly identify incoming and outgoing contacts
- Effective solution for a high call environment
- Simple to use customer and IT manager online portal
- Reliable and resilient communication
Our solutions : Cloud-based VoIP with Unified Communications
After considering the accelerated growth of the business as well as the desire to be scalable, flexible and offer the superior service to their clients that was so desired, iPECS Cloud was really the only answer, combing that with unified communications and configuring their telecommunications so that they could work in call and hunt groups across the multiple sites.
iPECS cloud provides the flexibility to add new users simply and easily as required to reflect the ambitious growth plans of the finance asset business. Adding Unified Communications to their solutions has been invaluable to their customer service enabling staff to make calls that appear from the office from any location. Field staff can easily collaborate through the apps file sharing, conference voice or video call option and instant messaging features
There was still a desire for traditional handsets, so we recommended the LIP – 9030 with a flexible directory to handle high volume and by distributing phone calls from a single number to all staff using a hunt group has driven business efficiency.
Voicemail to Email enables staff to quickly return missed calls to ensure high standards of customer service and the ability to save correspondences which can easily be shared amongst the team
As a young, progressive and ambitious growing company, we needed to ensure we aligned ourselves with a communication system that not only supported our current growth but also supported us in the future and we feel the iPECS system does that.” Tom Co-Owner
Reveal areas that need proactive, defensive or collaborative resource
One of our experts will review your current data risk, examine current governance and security controls.
We’re experts in building sustainable IT infrastructure that can scale to your businesses needs.
You may be interested in
Beyond Copilots: Why AI Agents Are the Next Competitive Advantage
AI is no longer a tactical tool, it’s becoming the engine of enterprise transformation. While copilots and other generative AI tools have helped teams work faster, the real breakthrough is happening with AI agents: autonomous systems that don’t just assist but act, learn and orchestrate entire workflows across the business. The question every executive should be asking is: “How will we harness AI to create value at scale before our competitors do?” High-performing organisations aren’t waiting. They’re embedding AI agents into daily operations and seeing measurable impact; accelerated decision-making, leaner processes and stronger financial outcomes. When markets move at digital speed, standing still means falling behind. Here’s why: So, the question isn’t “Should we adopt AI?”, it’s “What could…
Zero Trust Networking
Protecting Employees Without Friction Your workforce is your greatest asset, and your greatest vulnerability. Attackers know this, which is why phishing and credential theft remain the most common entry points. But here’s the leadership challenge: how do you protect employees without slowing them down? Zero Trust answers that question by making security invisible yet uncompromising. Employees work from anywhere, home, client sites, airports, without clunky VPNs or endless password resets. Behind the scenes, every login is verified, every device assessed, every anomaly flagged. If something looks wrong, a compromised credential, an unusual location, the system reacts…
Shadow AI: Executive Briefing on Real Risks, Business Impact and Mitigation
Shadow AI is here, and it’s growing Shadow AI is the use of artificial intelligence tools and platforms outside the oversight of IT, security, or compliance teams. This is not a hypothetical concern. KPMG’s 2025 global survey found that up to 58% of employees are using AI productivity tools daily, and nearly half admit to uploading sensitive company information to unauthorised platforms. Only 41% of employees say their organisation has a policy guiding the use of generative AI, revealing a significant governance gap. The Risks Are Real and Substantial The evidence from leading analysts and recent incidents is clear:…
Cyber Resilience in 2025: From Tick-Box to Boardroom Imperative
What the NCSC’s 2025 Review Means for UK Businesses The National Cyber Security Centre’s (NCSC) 2025 Annual Review is a wake-up call for business leaders across the UK. The days when cyber security was simply an IT concern or a routine compliance task are over. With a record number of nationally significant cyber incidents handled in the past year (more than double the previous year’s figure), it is clear that cyber risks have become a central issue for organisational survival and national prosperity. The Evolving Threat: Why Businesses Can’t Afford Complacency No sector has been spared in the latest…
Is Your MSP Really Helping You Grow — Or Just Keeping the Lights On?
There’s a moment in every business where the question quietly surfaces: “Are we getting what we really need from our IT provider?” It’s not always easy to answer. On the surface, things seem fine. Tickets are resolved. Reports arrive. There’s someone to call when things go wrong. It’s familiar. It’s comfortable. And that comfort can be deceiving. Because beneath the surface, many organisations are stuck in a service relationship that feels safe — but is actually stagnant. And here’s the truth: comfort isn’t the same as progress. For many, the idea of changing MSPs or challenging the…
The 2025 State of Ransomware: Key Insights on Attacks, Costs, and Recovery
Ransomware continues to evolve — and so must our defenses. The State of Ransomware 2025 report from Sophos presents one of the most comprehensive views yet into how organisations around the world are being impacted by ransomware attacks. Based on an independent survey of 3,400 IT and cybersecurity leaders across 17 countries, the report explores how attacks are evolving, the operational weaknesses adversaries exploit, and the human and financial tolls that follow. Whether you’re building a cybersecurity strategy or assessing risk, this year’s findings offer crucial, real-world insights to guide your response. Key Findings from…