Supporting the Construction Industry to manage their Communications
Our construction client was let down by their previous communications systems. As a result, their ability to deliver projects on time was impacted, until we stepped in.
Our client’s issues : multiple sites and bad quality signal
Our client had teams spread across various locations – offices, warehouses and construction sites. They also had an extremely popular builders merchant shop.
When they contacted us, they were using cordless phones with atrocious signal quality. And that wasn’t the only problem they had.
Also, when someone called the company, all the business phones rang and there was no way of establishing where the calls had to be routed.
Of course, the company had tried to improve the awful caller experience. Unfortunately, their telecommunications provider at the time didn’t show much flexibility and didn’t suggest any improvement that the business deemed satisfying.
Our solution : cordless phones and on-hold marketing
We started by completing a full site survey to establish how many phone stations were required to ensure full coverage across their builders’ merchants site.
Our client can now use the unify Dect cordless phones across the whole site without losing signal. This has resulted in more efficient teams and a much better customer experience.
We have installed the on-premise Unify Hybrid System. However, we provided Voice over Internet technology via SIP trunks. It enables our construction customer to use the cloud technology, if they wish to do so.
We also provided an automated phone system that gives the company customers the option to select the department they require.
It saves time for teams as they are no longer required to answer every call and, thanks to the on-hold marketing technology, our client has been able to write a script of exactly what they want their clients to listen to while on hold.
The message includes information on the multiple services offered by the business, opening hours and details of the company’s website. Our client chose the voice, music as well as the voice-over artist who recorded the message.
Last but not least, our construction client benefits from the expertise of our engineers. They are fully trained in Unify technology and attend regular training courses to remain up to date.
Our engineers focus just as much on delivering excellent customer service.They ensure that communications systems are set up correctly and that all our clients understand how they work.
We provide a dedicated account manager to service, maintain and look after every customer.
The result
Not only have we created cohesive internal communications for our client but we have blended on-premise solutions with the cloud to create seamless and collaborative communications.
Our client’s operations are smoother and the company is in a position to transition its communications to the cloud at a suitable pace.
Reveal areas that need proactive, defensive or collaborative resource
One of our experts will review your current data risk, examine current governance and security controls.
We’re experts in building sustainable IT infrastructure that can scale to your businesses needs.
You may be interested in
Beyond Copilots: Why AI Agents Are the Next Competitive Advantage
AI is no longer a tactical tool, it’s becoming the engine of enterprise transformation. While copilots and other generative AI tools have helped teams work faster, the real breakthrough is happening with AI agents: autonomous systems that don’t just assist but act, learn and orchestrate entire workflows across the business. The question every executive should be asking is: “How will we harness AI to create value at scale before our competitors do?” High-performing organisations aren’t waiting. They’re embedding AI agents into daily operations and seeing measurable impact; accelerated decision-making, leaner processes and stronger financial outcomes. When markets move at digital speed, standing still means falling behind. Here’s why: So, the question isn’t “Should we adopt AI?”, it’s “What could…
Zero Trust Networking
Protecting Employees Without Friction Your workforce is your greatest asset, and your greatest vulnerability. Attackers know this, which is why phishing and credential theft remain the most common entry points. But here’s the leadership challenge: how do you protect employees without slowing them down? Zero Trust answers that question by making security invisible yet uncompromising. Employees work from anywhere, home, client sites, airports, without clunky VPNs or endless password resets. Behind the scenes, every login is verified, every device assessed, every anomaly flagged. If something looks wrong, a compromised credential, an unusual location, the system reacts…
Shadow AI: Executive Briefing on Real Risks, Business Impact and Mitigation
Shadow AI is here, and it’s growing Shadow AI is the use of artificial intelligence tools and platforms outside the oversight of IT, security, or compliance teams. This is not a hypothetical concern. KPMG’s 2025 global survey found that up to 58% of employees are using AI productivity tools daily, and nearly half admit to uploading sensitive company information to unauthorised platforms. Only 41% of employees say their organisation has a policy guiding the use of generative AI, revealing a significant governance gap. The Risks Are Real and Substantial The evidence from leading analysts and recent incidents is clear:…
Cyber Resilience in 2025: From Tick-Box to Boardroom Imperative
What the NCSC’s 2025 Review Means for UK Businesses The National Cyber Security Centre’s (NCSC) 2025 Annual Review is a wake-up call for business leaders across the UK. The days when cyber security was simply an IT concern or a routine compliance task are over. With a record number of nationally significant cyber incidents handled in the past year (more than double the previous year’s figure), it is clear that cyber risks have become a central issue for organisational survival and national prosperity. The Evolving Threat: Why Businesses Can’t Afford Complacency No sector has been spared in the latest…
Is Your MSP Really Helping You Grow — Or Just Keeping the Lights On?
There’s a moment in every business where the question quietly surfaces: “Are we getting what we really need from our IT provider?” It’s not always easy to answer. On the surface, things seem fine. Tickets are resolved. Reports arrive. There’s someone to call when things go wrong. It’s familiar. It’s comfortable. And that comfort can be deceiving. Because beneath the surface, many organisations are stuck in a service relationship that feels safe — but is actually stagnant. And here’s the truth: comfort isn’t the same as progress. For many, the idea of changing MSPs or challenging the…
The 2025 State of Ransomware: Key Insights on Attacks, Costs, and Recovery
Ransomware continues to evolve — and so must our defenses. The State of Ransomware 2025 report from Sophos presents one of the most comprehensive views yet into how organisations around the world are being impacted by ransomware attacks. Based on an independent survey of 3,400 IT and cybersecurity leaders across 17 countries, the report explores how attacks are evolving, the operational weaknesses adversaries exploit, and the human and financial tolls that follow. Whether you’re building a cybersecurity strategy or assessing risk, this year’s findings offer crucial, real-world insights to guide your response. Key Findings from…